Payment Method

In order to facilitate your settlement of premiums, premium levy and other related payments, below payment methods are available:

1. Payment by cheque
2. Payment via JETCO (ATM Machine) 
3. Cheque and Bank Account Transfer Payment by Designated Bank Branches
4. Direct Debit Authorization via bank account/ Electronic Direct Debit Authorization (eDDA)
5. Payment by Cash
6. Payment by Credit Card Pay now
7. PPS payment
8. Internet/Mobile Banking
9. Payment by Bank Draft

Points to note

• Third Party Payment is not accepted. All premium, premium levy and related payments should be paid by the Policyowner, the Life Insured or Beneficiary
• Payment by Credit Card is only applicable to selected products (Only accept credit card payment by the Policyowner/ Life Insured). For details, please call our Customer Service Hotline for enquiry
• Please reserve 3 working days for us to handle related payment transactions
• For policies with policy currency in non-HKD, we accept policy currency or HKD to settle policy payment, while for policies with policy currency in HKD we only accept HKD to settle policy payment
• The maximum acceptable cash payment per policy per day is HKD120,000 / USD15,500 / RMB110,000 or the required premium of the policy (whichever is lower); and HKD360,000 / USD46,500 / RMB330,000 per customer per year

1. Payment by Cheque

• Send the cheque by mail to "Units 16-18, 11/F., China Merchants Tower, Shun Tak Centre, 168-200 Connaught Road Central, Sheung Wan, Hong Kong"
• Please issue crossed cheque with the payee name as "Well Link Life Insurance Company Limited"
• Indicate Policy Number and Name of Policyowner at the back of the cheque
• Please do not send cash/cash cheques/post-dated cheques

2. Payment via JETCO (ATM Machine)

• You can settle your premium, premium levy and related payment via JETCO ATM Machines (only applicable to settlement with HKD)
• Please select the HKD account of your ATM card for further processing
• Select “Bill Payment” Service
• Select "Merchant Code Entry" : 9682
• Enter "Bill Type" : e.g. 01 (Premium Payment and Levy)
• Enter your Policy Number
• Enter the payment amount in HKD
• Check and confirm your payment details
• Upon completion, the ATM screen will display "Transaction Accepted" and please collect your receipt
• Please submit your “Jetco” payment proof to Well Link Life (Include Payor Name)
• Please note that we do not accept cash payment through JETCO (ATM Machine)

3. Cheque and Bank Account Transfer Payment By Designated Bank Branches

• You may visit designated BEA or DBS Bank branches to settle premium, premium levy and related payment. Please indicate your policy number for the payment transaction
• Accept cheque and bank account transfer
• Please pass the below receipt record to Well Link Life:
• Payment by cheque: (1) Copy of the payment receipt (2) Copy of the cheque
• Payment by bank account transfer: (1) Copy of the payment receipt (2) Bank account proof i.e Bank statement, passbook (Includes account holder's full name and complete account number)

4. Direct Debit Authorization via Bank/ Electronic Direct Debit Authorization (eDDA)

• You may choose to settle premium and levy via autopay through your HKD bank account.  Premium and Levy could be settled through Electronic Direct Debit Authorization (eDDA),  or through signing the Direct Debit Authorization (DDA) Form. 
• Once the DDA is set up, we will debit your policy on the 2nd or 16th of the payment due month. 
• Before the debit is made, please ensure that there is sufficient amount in your bank account to avoid any bank charges due to Autopay reject.

Direct Debit Authorization via Bank:

• Please complete, sign and return the Direct Debit Authorization (DDA) Form to authorize Well Link Life Insurance  Company Limited to debit the premium and levy  from your designated HKD bank account.
• It usually takes 2 months to set up a new DDA arrangement, therefore, we suggest you submit the form along with 2 months premium and levy to us or keep using the existing DDA arrangement until the new one is effective.

Electronic Direct Debit Authorization (eDDA):

• When applying insurance plan on our corporate website, you could choose “Authorise Well Link Life debit from account directly” at the Payment page, and fill in the bank account details to authorize the payment for the premium and levy.

5. Payment by Cash

• Visit Well Link Life Cashier Office 

Well Link Life Wealth Management Centre (Central Head Office)

Ground Floor, Hip Shing Hong Centre, No.55 Des Voeux Road Central, Central

Operating Hours:

Monday to Friday - 9 am to 6 pm

Saturday to Sunday - 9:30 am to 6 pm

Closed on public holidays

Well Link Prestige Wealth Management Centre

Rm 803-806, 8/F, Tower 1, The Gateway, Harbour City, 25 Canton Road, Tsim Sha Tsui

Operating Hours:

Monday to Friday - 9 am to 7 pm

Saturday - 10 am to 4 pm

Closed on Sunday and public holidays

• Payor must be the Policyowner, Life Insured/Annuitant or the Beneficiary
• Payor must present identification card/passport for verification

6. Payment by Credit Card

• Click [Pay now] and input Proposal Number and Policyowner name
• Click “Inquiry” to display the policy details and the amount due
• Confirm the payment details to enter the Payment Page to input credit card details
• After making the payment, please capture a screenshot of the payment result page and submit it to us through your intermediary for timely verification.
• Please note that the credit card holder must be the policyowner or the insured themselves, otherwise the payment will be returned. When the premium is refunded, you may need to bring the credit card to our office for verification.

7. PPS payment

• You can make payments via PPS by Phone, by Internet or mobile app
• Well Link Life Merchant Code: 400006752

Select Bill Type 01 – Policy Premium Payment & Levy (If Applicable)

Select Bill Type 02 – Renewal Premium Payment & Levy (If Applicable)

Select Bill Type 03 – Levy

Select Bill Type 04 – Policy Loan Payment

Select Bill Type 05 – Policy Adjustment/Reinstatement/Admin Fee Payment

• Please input your 10-digit Policy Number as PPS Bill Account Number
• Please submit your “PPS” payment proof to Well Link Life (Include Payor Name)

8. Internet/Mobile Banking

• You can pay through the bill payment function at internet/mobile banking of various banks in Hong Kong*

*Including but not limited to HSBC, Hang Seng Bank, BOC (Hong Kong), Standard Chartered Bank, Citibank etc., please contact relevant banks for details.

• Search by the vendor's name: Well Link Life Insurance Company Limited

Select Bill Type 01 – Policy Premium Payment & Levy (If Applicable)

Select Bill Type 02 – Renewal Premium Payment & Levy (If Applicable)

Select Bill Type 03 – Levy

Select Bill Type 04 – Policy Loan Payment

Select Bill Type 05 – Policy Adjustment/Reinstatement/Admin Fee Payment

• Please input your 10-digit Policy Number as Bill Account Number
• Please submit your bank payment proof to Well Link Life (Include Payor Name)

9. Payment via Bank Draft

• You can pay by Bank Draft together with the below payment proof to Well Link Life:
• Please submit your bank payment proof to Well Link Life (Include Payor Name)

1. Original bank draft

2. Bill of payment

3. Copy of customer's receipt on purchasing bank draft

4. Bank account proof i.e Bank statement, passbook (Includes account holder's full name and complete account number) OR bank's  certificate on purchaser's full name

• Please note that we do not accept bank draft without receipt on purchasing bank draft. Please do not deposit bank draft into our bank account without the proof, as we could not guarantee the refund of payment under this circumstance.